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Job Summary

Job Title
Service Desk Analyst - 1st Line Support, Crawley

West Sussex

Job Type

£25000 - £30000 per annum + Benefits

Job Reference Code

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Service Desk Analyst - 1st Line Support, Crawley


About the Job

Service Desk Analyst - 1st Line Support, Active Directory, Crawley

SEO: Service Desk Analyst, 1st Line Support, Active Directory, DNS, Windows Server, ITIL, Crawley, Sussex

Based in Crawley, West Sussex, our client is a Globally recognised organisation looking for a permanent Service Desk Analyst. As an IT Service Desk Analyst, you will be responsible for taking support calls and resolving queries as part of our client’s IT Service Desk team. You will be providing excellent levels of IT support to your internal colleagues. Technically strong Active Directory Skills around mail box, file store permissions and very strong customer skills. Must be self-sufficient and able to provide value to the team from day one.

Salary: £25,000-£30,000

As an IT Service Desk Analyst you’ll do the following:

  • Provide first line contact handling (Telephone calls, Email and Self Service) for all issues reported to the Service Desk.
  • Take ownership for basic technical issues by asking relevant questions, recording details accurately in our service management system, investigation and resolution of first line issues.
  • Fulfilment of end user requests which have been recorded in the service management system.
  • Escalate more technical issues to second line support team members on the Service Desk and onward into the infrastructure support team.
  • Escalation of priority incidents as part of the incident management process.

As an IT Service Desk Analyst you’ll have the following technical skills and knowledge:

  • Active Directory, DNS, DHCP, Windows servers /​infrastructures up to 2012.
  • Microsoft Exchange 2010 & Office 365.
  • Minimum of Two years’ experience in a Service Desk environment
  • Excellent communication skills (written and verbal).
  • Demonstrated customer service skills.
  • An ability to work under pressure and take ownership for tasks and customer issues.
  • IP Telephony.
  • Citrix & Remote Desktop Services.

If you would like more information including a full job specification and a chat about this Service Desk Analyst position, please contact me, Russ Noble directly for a discreet chat.

Think IT Recruitment is acting as an employment agency for this role under UK Government regulations CEAEBR 2003


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